TERMS AND CONDITIONS
GENERAL INFORMATION
Clayform
Ceramic workshop and Studio Store: Vesterbrogade 24B, 1620 Copenhagen
CVR: 30953320
EMAIL: info@clayform.dk
TERMS AND CONDITIONS
Welcome to Clayform. Here you will find any relevant information about terms and condition when shopping at clayform.dk
We have Webshop Mærket, which is a safety stamp and an initiative that fight for a safe e-commerce experience.
PURCHASE OF PRODUCTS
When purchasing products on clayform.dk you must fill on your personal information such as name, address, and payment information. Note, that a purchase made on clayform.dk is not binding until we have accepted your purchase. You will receive a confirmation on your order via e-mail. Please note that this is not the final order confirmation.
The order is not accepted until it is approved and the items registered in our stock. You will then receive an order and shipping confirmation.
If you have any further questions please contact us at info@clayform.dk
FREE SHIPPING WITHIN DENMARK
The shipping is free in all of Denmark.
You might also want to pick up the item yourself - free costs at our studio in Copenhagen.
WE SHIP WORLDWIDE
Clayfom.dk ships worldwide. All consignments to foreign countries, you choose the delivery method and the costs will appear from the order confirmation before you pay.
DAMAGED PARCELS?
The goods are insured in transit and we kindly ask you to check the content of the parcel upon receipt. If the parcel and/or the content are damaged upon receipt, please let us know within 24 hours after receipt so we can get the item cost refunded. We are responsible for goods, which have been damaged in transit. We will kindly replace the item or return the cost of the item is no longer in stock.
TIME OF DELIVERY
If the order is confirmed and in stock, this is the estimated delivery times.
Denmark 5-10 working days
Scandinavia approx. 5-15 working days
Europe approx. 5-15 working days
USA approx. 10-20 working days
Japan approx. 10-25 working days
RETURN POLICY
You have the possibility to return or exchange your order within 30 days after purchase. The original invoice must be included. Your return parcel can be sent or returned to our shop at the following address:
Viktoria Ceramic Studio Cph. Att: Clayform, Vesterbrogade 24b, 1620 København
Please note that we expect the products to be returned in the same state as when they where purchased. Any used, damaged goods or products that show signs of wear and use will not be accepted. It is the customer’s responsibility to make sure the goods are in the same condition as when purchased. If your order is damaged upon delivery to you, please contact us at hello@itsyonobi.com as soon as noticed. When we receive your parcel and the items are approved we will return the order amount to your account or gift card used for the purchase.
Items of a certain size or fragility picked up in our shop in Copenhagen must be personally delivered in the shop as well.
COMPLAINTS?
We hope you are all satisfied – if not, please write an e-mail: info@clayfom.dk
Clayform trades in accordance with the guidelines and laws established by the National Consumer Agency of Denmark. Complaints can be made in accordance with the rules established by the Danish Sale of Goods Act. This means that you can make a complaint of defects and faults in the product, which has occurred within 24 months after the purchase. This does, however, not apply to defects, damages or wear caused by misuse, lacking maintenance or ordinary wear and tear.
COPY RIGHTS
All ceramic designs and photos is owned by Clayfom / Signe Bailey
PERSONAL INFORMATION
What happens with your personal information (privacy policy)
When you shop through this website the following information is needed:
Name
Address
Phone number
E-mail address
We register your personal information for the purpose of delivering goods to you only. Personal information registered are kept for five years, after which the data will be deleted.
We do not store customer data encrypted.
You will off course also provide you account number on check out. This number is encrypted and only PBS can read it. It will remain registered with me - encrypted - , to give me the possibility to issue refunds directly to you.
Information provided to make a purchase in this webshop, is never transmitted or sold in any way to third parties. As registered you always have the right to object to the registration. You also have the right to inspect the information recorded about you. You have these rights by the Privacy Act and queries on this topic should be sent to info@clayform.dk
We are a safe website. That’s why we are a member of Online-tryghed.dk’s safe websites.
COOKIES
At Clayform we use cookies to optimize our website and make your visit as easy as possible. A cookie is a small file which the website contains on your computer. The cookie identifies your computer and not you as a person. The cookies job is to let the website know when you return as a visitor. The cookie doesn't compromise the safety and you are at all time in your right to turn off the function in your browser. A cookie can in no way harm your computer.